Knowledge Center

Krystin Martin’s Love for Customer Service Leads to Success at WSFS

educating-myself | Read Time: 3 minutes

By Kyle Babcock | Published: August 2021

image

From early in her career, Krystin Martin knew what she wanted to do for a living: help people.

“Prior to joining WSFS, I worked a front desk job helping Customers each day, which is where I learned that Customer service was something I wanted to do for my career,” said Martin, a Contact Center Manager at WSFS. “I had no banking experience but, when I saw a job opening in the WSFS Contact Center, it sounded like a great opportunity to start a career in banking and do what I love every day, which is helping people.”

Martin was already familiar with what WSFS had to offer its Customers, having banked with WSFS since she was 15 years old.

“I always had a great experience when I went to the branch as a Customer,” she said. “The Associates seemed so happy at their job, so it looked like it would be a great place to start a career.”

After joining WSFS as a Contact Center Agent five years ago, Martin was introduced to the basic banking systems and assisted Customers with their questions and needs. She then advanced to become a Digital Specialist, where she assisted Customers with online banking solutions, and became a point person for credit card questions.

“I continued to learn and grow my skillset, and after that I was promoted to a Team Lead, where I helped my manager with daily planning, and provided feedback in agent coaching sessions,” said Martin. “I was then promoted to an Assistant Manager, where I had the opportunity to work with the Contact Center Managers and their teams as well as on additional side projects.”

Martin continued to rise through the ranks at WSFS, leading to her current role as a Contact Center Manager, where she provides coaching and support to her team of Contact Center Agents to help Customers with a variety of needs.

“WSFS has a great work culture and everyone that I have met throughout the Bank is so nice and welcoming,” she said. “You can tell that everyone is committed to providing great service to our Customers. One of the benefits of working in the Contact Center is that you are able to interact with multiple departments every day and learn so much, which provides you with the experience and knowledge to move on to different areas of the Bank as you progress in your career.”

Martin has found that working at WSFS is a bit different than your standard Customer service job as well.

“With WSFS being a community bank, you get the opportunity to make real connections with Customers,” she said.

And Martin has found it is not just the Customers she enjoys getting to interact with.

“My coworkers at the Contact Center make the job fun, and I don’t know where I would be without them,” she said. “I love that I have the ability to interact with so many different people on a daily basis, whether it’s the Customers or someone from a different department. If you are looking for somewhere to start a career in banking the WSFS Contact Center is definitely a great place to do that!”

Click here to learn about Retail Banking and Contact Center career and advancement opportunities at WSFS.




About the Author – Kyle Babcock
Kyle Babcock is Integrated Communications Strategist at WSFS Bank. He has more than eight years of experience in product and professional services marketing, communications and advertising.

 

WSFS’ Focus on Learning and Development Allows Jennabeth Dalton to Pursue Her Passion

Having worked in retail management and commissioned sales roles for more than 20 years, Jennabeth Dalton had never thought about a career in banking until a WSFS Associate she had previously worked with recommended she give it consideration.

Read More

Matthew Sellers Leans on WSFS’ Educational Opportunities to Build a Successful Banking Career

A tough economy led Matthew Sellers to a job in banking, but the culture at WSFS and the opportunity to help Customers inspired him to turn that job into a career that has spanned 12 years with the Bank. “I was working as an office manager in the land surveying industry, but in 2009 the economy fell out and I needed to find something new,” said Sellers, Vice President and Retail Office Manager at the Millsboro Banking Office in Delaware.

Read More

Pamela Santos Finds an Industry and Career She Loves at WSFS

Growing up in the Dominican Republic, Pamela Santos never thought she would see the day she worked for a bank. “My mother worked in the banking industry for more than 20 years back in the Dominican Republic,” said Santos, an Assistant Branch Manager at WSFS’ Trolley Square Banking Office in Wilmington. “After seeing her deal with lots of stress, I told myself that if that is what it is like to work in banking, then I would rather not do that. But here I am, and I love all parts of working at WSFS!”

Read More

Brian Jennings Learns the Benefits of Working at WSFS to Launch His Career in Retail Banking

What started as an internship for Brian Jennings, M.B.A., quickly blossomed into an opportunity to advance his education, career and skillset.

Read More

From Personal Banker to Executive Vice President: Shari Kruzinski’s Commitment to WSFS and Others Drives Success

Shari Kruzinski’s career can be defined with one word: commitment. Kruzinski has remained dedicated to WSFS and her fellow Associates, her Community and the success of women throughout her more than 30-year career at the bank, one that began as a Floating Personal Banker at age 19.

Read More