Fraudulent calling attempts are on the rise. Scammers are posing as WSFS Associates – using fake caller IDs and personal details to gain your trust. NEVER share your account passwords or verification codes on unsolicited calls. Verify the call by hanging up and notifying us directly at 888.973.7226 7am-7pm ET (M-F) and 9am-3pm ET (on weekends).

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How do incoming and outgoing voice calls work?

2Way Fraud Alerts are triggered by today’s existing fraud monitoring system. If a mobile phone number is on record, a text alert will be triggered first. All numbers on record that are identified as mobile phone numbers will be utilized. 2Way Fraud Alerts has technology that can determine if a phone number is a mobile or land line. If we do not receive a response to the text(s), the system sends an automated voice call asking you to confirm if authorizations are valid or unrecognized. If you select “Not Recognized,” the call is transferred to a fraud specialist to confirm the fraudulent transaction(s). If there is no response to the text or voice call, an email is sent requesting that you confirm the transactions are valid.