If You Think You Are a Victim of Fraud



WSFS Bank will never ask you to confirm your account number, PIN, password or any other personal information via email, text or voice call. If you are concerned that you have received fraudulent email, text or call, disclosed confidential information or have questions about online security, immediately contact Customer Service at 1‑888‑WSFSBANK.

If you think you are a victim of fraud:

  • Contact all of your banks and credit card issuers immediately.
  • Stop using your computer and get it professionally wiped.
  • Ensure all security software is up-to-date.
  • Change user names and passwords to all of your email, shopping, online banking and social networking accounts.
  • Get new bank cards and account numbers.
  • Place a ‘stop payment’ order on missing or stolen checks.
  • Place a fraud alert on your credit reports by calling all three major credit bureaus. Contact their fraud departments and request that a fraud alert be placed on your credit file.
  • Contact the Social Security Administration if you suspect that your Social Security number has been compromised. Call the Social Security Administration hotline at 1‑877‑438‑4338 or your local Social Security office.
  • File a police or identity theft report.
  • File a complaint with the Federal Trade Commission by calling 1‑877‑382‑4357, which maintains a database of identity theft cases used by law enforcement for investigations.