At WSFS Bank, we understand how important financial security is to our Customers. Fraud attempts and data breaches are unfortunately common in today’s world, but we are here to help you safeguard your finances. Read on to learn more about what you should do if you are impacted, what WSFS is doing to protect you and what you can do to protect yourself from ATM skimming.
What Is ATM Skimming?
A method used by criminals to capture data from the magnetic stripe on the back of a debit or ATM card. ATMs are under siege more than ever from skimming. Skimming is where ATM thieves steal your card and PIN number(s) using remote devices. The skimming device used for ATM skimming is normally only installed for a few hours before the thieves remove it and extract the data it collected. A camera is often hidden on the ATM, installed on or near the ATM to record your PIN number as you enter it. The criminals then combine the PIN numbers obtained on the video with the stolen data to make online purchases or withdrawals at other ATMs using the bank card information.
How Do I Know If I Have Been Impacted?
We strongly recommend that you review your account statements thoroughly and notify us immediately should you notice any questionable charges. You may check your account transaction history by calling WSFS Customer Service at 888.973.7226 or through WSFS Online Banking & Bill Pay at wsfsbank.com. You can also sign up for debit card alerts to help monitor debit card activity.
Rest assured the WSFS Visa Debit Card has a zero liability policy, which protects cardholders from responsibility for any unauthorized or fraudulent charges.
If you have been notified by WSFS that your card may have been compromised, click here to get further information on what happens next.
Please know that WSFS Associates are working diligently to protect against fraudulent activity. If we can answer questions, or help in any way, please call us at 888.973.7226. Our Customer Contact Center is open seven days a week: 7:00 am – 7:00 pm Monday – Friday and 9:00 am – 3:00 pm on Saturday and Sunday.