Zelle®
Zelle® is a fast, safe, and easy way to send and receive money with friends and family, right from the WSFS Mobile Banking app. With just an email address or U.S. mobile number, you can send money to people you know and trust, even if they don’t bank with WSFS.[1]
Send Money the Way It Was Meant to be Sent
Fast
Send money directly from your bank account to theirs – typically in minutes.[1]
Safe
Send or receive money right from your WSFS Bank app.
Easy
Send money with just a few taps using an email address or U.S. mobile phone number.
Three Options to Use Zelle®
Send
Select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional memo, review, then hit “Send.”
Request
Send your friend a request and a way to pay you back directly with Zelle®. Just enter their U.S. mobile number or email address, the amount they owe you, and hit send (if your friend isn’t enrolled yet, you can only send a request using their email address). When your friend responds, the money will appear in your WSFS Bank account.
Split
Zelle® makes it easy to quickly split the cost of the bill with a built-in calculator. Just tap the ‘split’ button, select the people in your group and enter the total amount you want to split. Zelle® sends a request to everyone for their share (if your friend isn’t enrolled yet, you can only send a request using their email address).
Here is How Zelle® Works
Getting Started with Zelle®
Before you can use Zelle®, you will need:
A WSFS Checking Account
You can use your existing WSFS checking account. If you do not have one, choose a checking account and open one today.
WSFS Online Banking & Mobile Banking
You will need a WSFS Online Banking ID and the Mobile App downloaded. If you are not currently enrolled, enroll now.
Enroll in Zelle® in the WSFS Mobile App
Simply tap the green plus menu (+) and choose Zelle®. Then, enroll with your U.S. mobile number or email address and the account to send and receive money to get started.
FAQs
What is Zelle®?
Zelle® is a convenient way to send and receive money with friends, family and others you trust. All you need is your recipient’s email address or U.S. mobile number, and money will be available to use in minutes if they’re already enrolled with Zelle®. Your account information and activity stay private. Zelle® is available in over 2,200 bank and credit union apps, so you can send money to friends and family even if they don’t bank at WSFS.[1]
How do I use Zelle®?
You can send, request, or receive money with Zelle®. To get started, open the WSFS Mobile Banking app. Tap the green plus sign at the bottom of the screen, then tap the white Zelle® button. Click on ‘Get Started’ to add your information and complete your set up.
To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.
To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your WSFS Bank account, typically within minutes.
If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.
To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your WSFS Bank account, typically within minutes.
If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select WSFS Bank.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.
Is my information secure?
Keeping your money and information secure is a top priority for WSFS Bank. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your WSFS Bank account safe.
Who can I send money to with Zelle®?
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.[1]
Since money is sent directly from your WSFS Bank account to another person’s bank account within minutes,[1] Zelle® should only be used to send money to friends, family and others you trust.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
Since money is sent directly from your WSFS Bank account to another person’s bank account within minutes,[1] Zelle® should only be used to send money to friends, family and others you trust.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
Does WSFS Bank or Zelle® offer purchase protection?
Neither WSFS Bank nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
I believe I’ve been a victim of a scam. Who should I contact?
Please contact our Client service team at 888.973.7226. Qualifying imposter scams may be eligible for reimbursement.
Can I use Zelle® internationally?
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
Can I reverse or cancel a payment?
No, Zelle® payments cannot be reversed.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our Client service team at 888.973.7226 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our Client service team at 888.973.7226 to determine what options are available.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our Client service team at 888.973.7226 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our Client service team at 888.973.7226 to determine what options are available.
Are there any fees to send money using Zelle®?
No, WSFS Bank does not charge any fees to use Zelle®. Your mobile carrier’s messaging and data rates may apply.
How do I use a Zelle® QR code?
Zelle® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number.
To locate your Zelle® QR code, open the WSFS Mobile Banking app, tap the green plus sign at bottom of screen, then tap the white Zelle® button. Next, go to the “Zelle® settings” square icon on the top right, and click “MY CODE” to see your QR code displayed. From here you can view, use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code.
To send money, log into the WSFS Mobile Banking app, click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.
To locate your Zelle® QR code, open the WSFS Mobile Banking app, tap the green plus sign at bottom of screen, then tap the white Zelle® button. Next, go to the “Zelle® settings” square icon on the top right, and click “MY CODE” to see your QR code displayed. From here you can view, use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code.
To send money, log into the WSFS Mobile Banking app, click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.
