Jump to a Question:
- How do I activate my WSFS debit card?
- What should I do if I forget my PIN (Personal Identification Number)?
- How should I notify WSFS that I will be traveling and/or using my card internationally?
- I see a transaction on my account that I don’t recognize. How can I dispute it or get more information?
- What is the difference between locking my debit card and reporting it lost or stolen?
- I have made an ATM deposit. When will it be available?
- Where can I make deposits to an ATM?
- What is WSFS’s fraud liability policy?
- My WSFS debit card was lost or stolen. How can I get a new one?
- Do you offer card controls with the WSFS debit card?
- Where can I use my WSFS debit card to make purchases?
- Can I set up alerts for my WSFS debit card?
How do I activate my WSFS debit card?
You can activate your debit card by using your Personal Identification Number (PIN) at any ATM or by calling 1.877.260.2527.
What should I do if I forget my PIN (Personal Identification Number)?
How should I notify WSFS that I will be traveling and/or using my card internationally?
I see a transaction on my account that I don’t recognize. How can I dispute it or get more information?
Please call us at 888.973.7226 or visit us at any banking office location. You should have the transaction information readily available, along with the reason for your dispute. Additional information may be requested to assist in the dispute process such as any associated receipts or billing information.
What is the difference between locking my debit card and reporting it lost or stolen?
Locking your debit card temporarily blocks new purchases and ATM transactions, but your debit card number does not change. When you report a card lost or stolen, your existing card is immediately deactivated and a new debit card with new debit card number will be issued and mailed to you.
I have made an ATM deposit. When will it be available?
ATM deposits and check deposits made at a WSFS office before 3 pm are available the next business day. In some cases, we may delay the availability of your deposit. We will notify you if we delay your deposit.
Where can I make deposits to an ATM?
You can make a deposit to any WSFS Bank branch ATM. Find the nearest ATM.
What is WSFS’s fraud liability policy?
Please notify us immediately of any suspicious transactions. The WSFS Visa® Debit Card comes with a zero liability policy, which protects cardholders from responsibility for any unauthorized or fraudulent charges. The Visa® Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa®, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. It also excludes a transaction made by a person authorized to transact business on the account and/or a transaction made by a cardholder that exceeds the authority given by the account owner.
My WSFS debit card was lost or stolen. How can I get a new one?
Before ordering a new card, you can freeze your lost/stolen WSFS debit card via the WSFS Bank mobile app. Once you log into the mobile banking app, click “more” then “card controls” and you will be able to disable your card for use. This will help prevent any additional transactions from being conducted on your lost/stolen card.
If you do not have the mobile banking app, or prefer to call, you can also report your card lost/stolen and any fraudulent activity by calling 888.973.7226 (select option #1 for English or #2 for Spanish) then select option #1.
Note: Replacement debit cards can typically be issued on demand at one of our banking offices.
Do you offer card controls with the WSFS debit card?
Yes. With our WSFS Mobile App, you can lock and unlock your card, control where it can be used and establish threshold amounts. To enable card controls, click on More the bottom left corner and select Card Controls. Choose the card(s) you wish to lock or unlock or set up special preferences.
Where can I use my WSFS debit card to make purchases?
Your WSFS debit card is accepted nationwide wherever you see the Visa® symbol.
Can I set up alerts for my WSFS debit card?
Yes. You can set up alerts for your WSFS debit card through WSFS Online and Mobile Banking.