Who should I talk to if I have a question or can’t pay my my WSFS loan?

Home equity loan/line of credit, personal line of credit, or auto loan:

Contact your local banking office or call 888.973.7226.

Personal loan: Call 650.537.2608

Mortgage: Call 888.973.7226

Small Business: Call 888.973.7226

SBA: Reach out to your Relationship Manager or email [email protected]

Commercial: Email [email protected]

Student Loans: Call 888.665.9609

Where can I get a loan payoff quote?

Home equity loan/line of credit, personal line of credit, or auto loan:

Contact your local banking office or call 888.973.7226.

Personal loan: Call 650.537.2608

Mortgage: Call 888.973.7226

Small Business: Call 888.973.7226

SBA: Payoff requests should be sent via USPS or emailed to your Relationship Manager and must include:

  • Loan name
  • WSFS Bank loan number
  • The reason for payoff
  • The date you would like the payoff effective through

Commercial: Email [email protected]

Student Loans: Call 888.665.9609

How do I pay my WSFS loan?

Home equity loan/line of credit, personal line of credit, or auto loan:

Online: Visit wsfsbank.com and click “login” then “WSFS One Time Loan Payment”

Phone: Call 888.973.7226 or visit your local banking office.

Mail: Send payments to:

WSFS Loan Processing Center

PO Box 71272

Philadelphia, PA 19176-6272

Personal loan: Call 650.537.2608

Mortgage: Call 888.973.7226

Small Business: Call 888.973.7226

SBA: Online: Visit wsfsbank.com and click “login” then “WSFS One Time Loan Payment”

Student Loans: Call 888.665.9609

How can I pay a WSFS loan if I don’t have a checking account at WSFS?

Who can use WSFS One-Time Loan Payments?

WSFS One-Time Loan Payments is available to consumer loan clients who do not have a checking, savings, or other deposit accounts at the bank. Use WSFS One-Time Loan Payments to make a one-time electronic payments on any consumer loan, such as a personal loan, mortgage, Home Equity loan or line, home improvement loan, etc. To access WSFS One-Time Loan Payment, click “login” at the top of the screen and select “WSFS One-Time Loan Payments” from the dropdown.

I would like to pay electronically all the time. Can I set up a recurring payment?

Yes, you can set up recurring payments by enrolling in WSFS Online Enrollment for Loan Payments. Once enrolled, you will be able to save your payment information and set up recurring payments.

Can I save my payment information so I do not have to enter it each time?

You cannot save your payment information in the WSFS One-Time Payment solution. However, you can enroll in WSFS Online Enrollment for Loan Payments to save payment information and set up recurring payments. You can enroll by selecting WSFS Online Enrollment for Loan Payments from the login menu at wsfsbank.com.

How do I make a Payment?

  • Enter the loan and note numbers from your statement as well as your zip code. Then click continue.
    • Be sure to EXCLUDE any leading zeros when you enter your loan or note number. For example, if the loan/note number is 0001234, you would enter 1234 as your loan/note number.
  • Confirm, Add or Update your account, contact and payment information.
  • View and agree to the authorization agreement. Then hit continue.
  • View and agree to the Terms and Conditions. Then hit submit.

Is there a cutoff time for payments process same-day?

Payments processed before 6:30pm will be posted same-day. Payments process after 6:30pm will not post until the following evening. Payments processed on the weekend will not post until Monday evening.

What do I do if I can not authenticate with my loan information?

Be sure to EXCLUDE any leading zeros when you enter your loan or note number. For example, if the loan/note number is 0001234, you would enter 1234 as your loan/note number.

Who do I call if I have questions?

Our Contact Center is available to answer your questions and can be reached at 888.973.7226 or 302.792.6000 Monday – Friday 7am – 7pm ET and Saturday – Sunday 9am – 3pm ET.

Icon of a bank branch location.

Still Have Questions?

Our friendly Associates are here to help 7am-7pm (M-F) and 9am-3pm (on weekends) at 888.973.7226, by scheduling an appointment or visiting the nearest WSFS Banking Office.