What if I can’t get my mobile device to work with WSFS online banking?

Verify the following: 1) Your mobile device must be web enabled. (Contact your mobile provider for more information.) 2) Your mobile network allows secure SSL traffic. (Contact your mobile provider for more information.) 3) You must have valid WSFS Online Banking credentials.

How do I know if my transaction was successful?

A confirmation message will be sent to your mobile device. If you do not receive a confirmation message, double check to make sure the transaction went through and resubmit any transactions that did not process. Please call 888.973.7226 if you are still unsure if the transaction was successful.

What do I need to do if I get a new phone?

If you are using the same phone number and provider, no changes are needed. If you switch providers and/or phone numbers, login to your WSFS Online Banking account on your computer and update your information by selecting Manage Mobile Banking Settings.

What is WSFS Mobile Banking? How do I enroll?

WSFS Mobile Banking allows you to access your account information, find branches and ATMs, deposit checks, send money to friends and family, transfer funds and pay bills with your mobile device. If you currently use WSFS Online Banking, you can enroll by going to your mobile device’s app store and downloading the WSFS Bank app. You can also access your device’s app store from wsfsbank.com. You will use the same user ID and password for WSFS Mobile Banking as you do for WSFS Online Banking.

What if I forget my password and/or user ID?

You use the same user ID and password as you do for online banking. If you forget your user ID or password, select Forget/User ID Password? on the login screen on the WSFS mobile app.

What functions can I perform with mobile banking?

You can locate ATMs and branch offices, view transaction history, view account balances, transfer funds between your WSFS Bank accounts, pay bills and send money to your friends and family and make mobile deposits using WSFS Snapshot Deposit.

What happens if I lose my mobile device?

Account data and login credentials are not stored automatically on your mobile device. Therefore, someone cannot log in to your accounts just because they have access to your phone. Do not add your login credentials to the memo pad or voice record them on your mobile device as this information could then be obtained by others. Password protect your mobile device if possible. If your mobile device is lost or stolen, log in to online banking and deactivate your device. If you lose your phone, call your mobile provider to cancel service to the device.

What is WSFS Snapshot Deposit and how does it work?

Deposit checks anytime, anywhere! All you need is a signature, your phone’s camera and the WSFS Mobile App. Important tips for using Snapshot Mobile Deposit: 1) Ensure that the surface contrasts with the color of the check; 2) Ensure that your check is properly endorsed for Mobile Deposit: sign your name on the back of the check and write “For Mobile Deposit Only” below your signature; and 3) Once deposited, keep your check in a secure area for at least 2 weeks to ensure that your deposit has been credited to your account. Once you confirm it has been deposited, destroy the check.

Icon of a bank branch location.

Still Have Questions?

Our friendly Associates are here to help 7am-7pm (M-F) and 9am-3pm (on weekends) at 888.973.7226, by scheduling an appointment or visiting the nearest WSFS Banking Office.