Jump to a Question:
- How do I add or delete a bill payment payee?
- What functions can I perform with WSFS Online Banking?
- How do I enroll in online banking?
- How do I get a copy of a check or my monthly statement online?
- How do I set up alerts for my account?
- How do I know if my transaction was successful?
- What should I do if I feel my Online Banking information is compromised or if I notice any unauthorized activity on my account?
- How do I transfer funds?
- What if I forgot my password or user ID?
- How do I enroll to receive statements, tax documents or notices online?
- How do I delete a bill payment that I set up through my mobile device?
- Can I schedule recurring transfers and bill payments using WSFS Online Banking?
How do I add or delete a bill payment payee?
Select the Make Payments tab, then type in a new payee in the Pay Someone New field. Delete a payee by clicking on the payee, then clicking View/Change payee details.
What functions can I perform with WSFS Online Banking?
You can view transaction history, view account balances, transfer funds between your WSFS Bank accounts, pay bills and send money to your friends and family, manage your money using account, security, debit card and bill pay alerts and receive, view and store your online statements.
How do I enroll in online banking?
Please visit our Personal Online Banking page to sign up.
How do I get a copy of a check or my monthly statement online?
Select the Accounts tab, then click Statements to view your online statements. Check images can be viewed by clicking Account Activity.
How do I set up alerts for my account?
Account, security, debit card and bill pay alerts can be set up by clicking Manage Alerts under the Customer Service tab.
How do I know if my transaction was successful?
A confirmation message will appear in online banking. If you do not receive a confirmation message, double check to make sure the transaction went through and resubmit any transactions that did not process. Please call 888.973.7226 if you are still unsure if the transaction was successful.
How do I transfer funds?
Select the Transfer Funds tab, then use the drop-down box to choose the accounts to which you want to transfer funds.
What if I forgot my password or user ID?
If you forget your user ID, you can be reminded what it is online by clicking Forget you user ID on the login page. You will need your account number to do so.
If you forget your password, you can reset it online by clicking Forget your password on the page where you are prompted to enter your password. You will be prompted with a security code message to move forward to reset your password.
How do I enroll to receive statements, tax documents or notices online?
When you first enroll in online banking you will be prompted to enroll in online statements and notices. If you would like to enroll at a later date, click the Documents tab and select the accounts you wish to receive statements, notices or tax documents online.
How do I delete a bill payment that I set up through my mobile device?
Login to WSFS Online Banking, select Bill Payment and delete the payment from your Pending Payments list.
Can I schedule recurring transfers and bill payments using WSFS Online Banking?
Yes. When you initiate a transfer, you can select the frequency from the drop-down menu. Bills can be set up to be paid on a regular basis by clicking on the bill payee, then clicking Pay Bill Automatically.