How do incoming and outgoing voice calls work?
2Way Fraud Alerts are triggered by today’s existing fraud monitoring system. If a mobile phone number is on record, a text alert will be triggered first. All numbers on record that are identified as mobile phone numbers will be utilized. 2Way Fraud Alerts has technology that can determine if a phone number is a mobile or land line. If we do not receive a response to the text(s), the system sends an automated voice call asking you to confirm if authorizations are valid or unrecognized. If you select “Not Recognized,” the call is transferred to a fraud specialist to confirm the fraudulent transaction(s). If there is no response to the text or voice call, an email is sent requesting that you confirm the transactions are valid.