Is this 2Way Fraud Alerts available 24/7, or only during in a certain timeframe?

Emails will be sent 24/7. Texts will be sent from 7:00 am to 10:00 pm. Calls will be made from 8:00 am to 9:00 pm. Texts and voice calls pending from the night before will be triggered the following morning. Agents are available 24/7.