Knowledge Center

Leah Perez Builds a Successful Career at WSFS on a Foundation of Learning and Support

educating-myself | Read Time: 3 minutes

By Kyle Babcock | Published: September 2021

image

After working as a general contractor for about a decade, Leah Perez decided it was time to make a career change.

“I knew that if I wanted to start a family and build our future that I needed something that wasn't so hard physically and that offered benefits,” said Perez. “WSFS was across the street from my house, so I applied online one night and the rest is history!”

Perez traded in painting houses and hanging drywall for helping Customers reach their financial goals as a Customer Service Representative in 2007.

Now, after nearly 15 years of service at WSFS, she looks back at the growth of her career as she was recently promoted to Retail Office Manager of the Union Street Banking Office in Wilmington.

“When I was just starting at WSFS, I was scared that I wouldn't succeed,” she said. “I had never dealt with Customers at that level before and it seemed like so much to learn in a new industry. It all seemed overwhelming, but it turned out that with each new skill I acquired, my desire to learn grew.”

Perez hit the ground running and quickly found that with the help of WSFS’ robust training opportunities and support from her managers and colleagues she had all the tools needed to succeed.

“I am so thankful for the amazing leaders I have worked with over the years that trusted me to take on things that I didn’t even know I could do,” she said. “I’ve been blessed with people in my corner that saw what I was doing and motivated me to do more.”

“One of the biggest benefits of working for WSFS is the opportunity to learn,” Perez added. “My interests have been supported and nurtured, and anything that I wanted to learn more about, get involved in, or just try, has always been met with a conversation and a plan.”

Perez has carried that support system over as she’s climbed the corporate ladder at WSFS, ensuring the Associates she manages have the same opportunities and resources to grow and succeed.

“Once I became an Assistant Branch Manager, my job became to make sure those around me felt supported in the same way and were successful,” she said. “My love of coaching and helping to build new leaders eventually turned into a job managing the leaders in development, mentor and new hire programs at WSFS.”

With a solid foundation built, Perez has continued to build upon her success, most recently being promoted to Retail Office Manager in August. She credits the emphasis on training and development with helping her to achieve success and find a job she loves.

“I have had an amazing support system over the years that has given me the freedom to try just about anything to help me figure out where I wanted my career to go,” she said. “I love that I spend each day figuring out solutions to new problems, meeting new people and finding creative ways to help them achieve their goals.”

Click here to learn about Retail Banking career and advancement opportunities at WSFS.




About the Author – Kyle Babcock
Kyle Babcock is Integrated Communications Strategist at WSFS Bank. He has more than eight years of experience in product and professional services marketing, communications and advertising.

 

WSFS’ Focus on Learning and Development Allows Jennabeth Dalton to Pursue Her Passion

Having worked in retail management and commissioned sales roles for more than 20 years, Jennabeth Dalton had never thought about a career in banking until a WSFS Associate she had previously worked with recommended she give it consideration.

Read More

Matthew Sellers Leans on WSFS’ Educational Opportunities to Build a Successful Banking Career

A tough economy led Matthew Sellers to a job in banking, but the culture at WSFS and the opportunity to help Customers inspired him to turn that job into a career that has spanned 12 years with the Bank. “I was working as an office manager in the land surveying industry, but in 2009 the economy fell out and I needed to find something new,” said Sellers, Vice President and Retail Office Manager at the Millsboro Banking Office in Delaware.

Read More

Krystin Martin’s Love for Customer Service Leads to Success at WSFS

From early in her career, Krystin Martin knew what she wanted to do for a living: help people. “Prior to joining WSFS, I worked a front desk job helping Customers each day, which is where I learned that Customer service was something I wanted to do for my career,” said Martin, a Contact Center Manager at WSFS. “I had no banking experience but, when I saw a job opening in the WSFS Contact Center, it sounded like a great opportunity to start a career in banking and do what I love every day, which is helping people.”

Read More

Pamela Santos Finds an Industry and Career She Loves at WSFS

Growing up in the Dominican Republic, Pamela Santos never thought she would see the day she worked for a bank. “My mother worked in the banking industry for more than 20 years back in the Dominican Republic,” said Santos, an Assistant Branch Manager at WSFS’ Trolley Square Banking Office in Wilmington. “After seeing her deal with lots of stress, I told myself that if that is what it is like to work in banking, then I would rather not do that. But here I am, and I love all parts of working at WSFS!”

Read More

Brian Jennings Learns the Benefits of Working at WSFS to Launch His Career in Retail Banking

What started as an internship for Brian Jennings, M.B.A., quickly blossomed into an opportunity to advance his education, career and skillset.

Read More