Knowledge Center
WSFS’ Focus on Learning and Development Allows Jennabeth Dalton to Pursue Her Passion
educating-myself | Read Time: 3 minutes
By Kyle Babcock | Published: September 2021
Having worked in retail management and commissioned sales roles for more than 20 years, Jennabeth Dalton had never thought about a career in banking until a WSFS Associate she had previously worked with recommended she give it consideration.
“I had heard of WSFS because my parents banked at the Blue Hen Mall banking office when I was younger, but I hadn’t considered working in a bank,” said Dalton, now a Contact Center Learning Specialist. “The WSFS Associate insisted that I would find the Bank to be a good fit and stressed the culture and the growth potential.”
Dalton took that advice to heart and landed the job as a Personal Banker in the Southern Delaware region in 2016. From there, she quickly found an abundance of opportunities to learn and grow on her path to her current position at WSFS.
“I started my involvement with the Contact Center in 2018 on a 90-day rotation when I was a Personal Banker,” said Dalton. “The rotation was extended and I worked on a few projects with the Contact Center during the Beneficial Bank acquisition before accepting a permanent position as a Team Lead in 2019.”
She found the Contact Center to be the perfect place for her to expand her skillset and pursue her passion.
“Associate engagement and development have always been important to me, and in this role, I was able to do what I do best and help train Contact Center Agents and new hires,” she said. “When a position was posted for a dedicated Learning Specialist for the Contact Center, I knew that this was my dream job!”
After advancing to her current role as the Learning Specialist in 2020, she had the opportunity to partner with WSFS’ Learning and Development team and continue training Contact Center Agents.
“My position also allows me to have heavy involvement with the continuing training and development of our seasoned agents, ensuring that they have all the tools they need to do their job effectively,” Dalton said.
The Bank’s focus on continued growth and development for all of its Associates – from new hires to longstanding members of the WSFS Family – has proven to be one of Dalton’s favorite parts of her job.
“I love the fact that constant growth has always been a focus since joining WSFS,” she said. “Each manager I’ve worked for has always asked, ‘how can we help you grow?’”
And for Dalton, each day presents new opportunities for her to grow her own skillset, as well as to help her fellow Associates through the training she provides.
“The fact that I’m regularly challenged and encouraged to think outside of the box keeps my engagement high and leaves me with a great sense of accomplishment each day,” she said.
Click here to learn about Retail Banking and Contact Center career and advancement opportunities at WSFS.
About the Author – Kyle Babcock
Kyle Babcock is Integrated Communications Strategist at WSFS Bank. He has more than eight years of experience in product and professional services marketing, communications and advertising.
Related Articles
Alexis Santoleri Embraces WSFS’ Culture and Learning Opportunities to Grow Her Career
After working at another bank as Head Teller for a few years, Alexis Santoleri decided it was time to make a change and was drawn to WSFS by its culture. “The atmosphere was different than my previous job, and everyone I came across at WSFS seemed to love their job and enjoyed helping others in their community,” she said. “There was more of a focus on needs-based selling as well, which is extremely important to me, and I was very excited to work for a company that put the needs of its Customers and Associates first.”
Read More
Matthew Sellers Leans on WSFS’ Educational Opportunities to Build a Successful Banking Career
A tough economy led Matthew Sellers to a job in banking, but the culture at WSFS and the opportunity to help Customers inspired him to turn that job into a career that has spanned 12 years with the Bank. “I was working as an office manager in the land surveying industry, but in 2009 the economy fell out and I needed to find something new,” said Sellers, Vice President and Retail Office Manager at the Millsboro Banking Office in Delaware.
Read More
Krystin Martin’s Love for Customer Service Leads to Success at WSFS
From early in her career, Krystin Martin knew what she wanted to do for a living: help people. “Prior to joining WSFS, I worked a front desk job helping Customers each day, which is where I learned that Customer service was something I wanted to do for my career,” said Martin, a Contact Center Manager at WSFS. “I had no banking experience but, when I saw a job opening in the WSFS Contact Center, it sounded like a great opportunity to start a career in banking and do what I love every day, which is helping people.”
Read More
Pamela Santos Finds an Industry and Career She Loves at WSFS
Growing up in the Dominican Republic, Pamela Santos never thought she would see the day she worked for a bank. “My mother worked in the banking industry for more than 20 years back in the Dominican Republic,” said Santos, an Assistant Branch Manager at WSFS’ Trolley Square Banking Office in Wilmington. “After seeing her deal with lots of stress, I told myself that if that is what it is like to work in banking, then I would rather not do that. But here I am, and I love all parts of working at WSFS!”
Read More
From Personal Banker to Executive Vice President: Shari Kruzinski’s Commitment to WSFS and Others Drives Success
Shari Kruzinski’s career can be defined with one word: commitment. Kruzinski has remained dedicated to WSFS and her fellow Associates, her Community and the success of women throughout her more than 30-year career at the bank, one that began as a Floating Personal Banker at age 19.
Read More