Account Management

Where can I view my complete routing and account number?

You can find your account number in online banking or on the bottom of your checks. WSFS’s routing number is 031100102.

How do I update my address or phone number?

You can update your contact information by using the links under the Customer Service tab in Online Banking, by calling 888.973.7226 or by visiting a banking office.

How do I order checks?

You can order and re-order checks by visiting this website or by calling 1.877.838.5287.

What are the WSFS Customer Service hours of operation?

You can reach our call center at 888.973.7226, Monday-Friday 7 am to 7 pm ET and Saturday and Sundays 9 am to 3 pm ET. You can access WSFS Online and Mobile Banking 24/7.

How does WSFS Bank handle overdrafts?

An overdraft occurs when you do not have enough money in your account to cover a transaction, but we pay it anyway. We can cover your overdrafts in two different ways: 1) We have standard overdraft practices that come with your account. 2) We also offer overdraft protection plans, such as a link to a savings account or line of credit, which may be less expensive than our standard overdraft practices. To learn more, please visit this page to learn about our standard overdraft practices, visit one of our banking office or call us at 888.973.7226.

What is the FDIC and what does it insure?

The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government. If an FDIC-insured bank for savings association fails, the FDIC protects depositors against the loss of their insured deposits. FDIC insurance is backed by the full faith and credit of the United States government. For more information about FDIC insurance, including the “Your Insured Deposits” layer brochure, visit the FDIC website. You may also contact the FDIC by calling 877.ASK.FDIC (877.275.3342).

Deposits in checking accounts, savings accounts, money market savings accounts and Certificates of Deposit (CDs) are insured up to $250,000 per depositor, per insured bank, for each account ownership category under the FDIC’s general deposit insurance rules. Deposits in bank individual retirement accounts (IRAs) are separately insured up to $250,000 per owner. Calculate your insurance coverage using the FDIC’s online Electronic Deposit Insurance Estimator (EDIE) at https://edie.fdic.gov/.

I see a transaction on my account that I don’t recognize. How can I dispute it or get more information?

Please call us at 888.973.7226 for more information.

How do I place a stop payment on a check or pre-authorized payment?

Stop payments on checks can be placed in Online Banking under the Customer Service tab. You can also call us at 888.973.7226 to place a stop payment.

How can I set up direct deposit to my account?

Direct deposit enables you to automatically deposit your paycheck, pension or social security check into your WSFS Checking account. Check with your employer’s payroll office. You may be able to complete the setup through an online portal. If not, complete their direct deposit form. For checks issued by the U.S. Treasury, you can enroll in direct deposit online at www.fiscal.treasury.gov/GoDirect or by calling 800.333.1795.

How do I make deposits into my account?

There are several ways to make a deposit into your WSFS Bank account:

  • Direct deposit allows your paycheck to be deposited directly into your account.
  • Mobile deposit lets you deposit checks anywhere, anytime from your phone.
  • ATM deposit allows you to deposit checks and cash at a WSFS Bank ATM.

You can also make deposits at any WSFS banking office.

How can I get a copy of a check or my monthly statement?

Monthly statements and checks are available under the Accounts tab in WSFS Online Banking. You may also request them by calling 888.973.7226.

I have made an ATM or mobile deposit. When will it be available?

ATM deposits and check deposits made at a WSFS office before 3 pm are available the next business day. Mobile check deposits made before 7 pm are available the next business day. In some cases, we may delay the availability of your deposit. We will notify you if we delay your deposit.

Does WSFS offer a notary service?

Yes, WSFS offers Notary services free to all WSFS loan and deposit Customers. Find the nearest WSFS location and call ahead to schedule an appointment with a Notary Public.

Icon of a bank branch location.

Still Have Questions?

Our friendly Associates are here to help 7am-7pm (M-F) and 9am-3pm (on weekends) at 888.973.7226, by scheduling an appointment or visiting the nearest WSFS Banking Office.