Q. I received a text message from WSFS Bank, is this legitimate?
A. The WSFS Bank Network is an important part of our integration. This secure text notification service allows WSFS Bank to communicate directly with you to share information about your accounts.
For security purposes, please note:
Q. When can I start banking at WSFS branches and ATMs?
A. You now have access to a combined network of over 90 banking offices and 600 ATMs. Find a Branch or ATM
Q. How do I activate my debit card?
A. You can activate your debit card by using your Personal Identification Number (PIN) at any ATM or by calling 1.877.260.2527.
Q. What if I have a question that hasn’t been covered?
A. WSFS representatives can be reached at 1.844.WESTAND during the following times:
Monday - Friday: 7:00 a.m. – 7:00 p.m.
Saturday and Sunday: 9:00 a.m. – 3:00 p.m.
Q. I have deposit accounts at BMT and WSFS. Does this affect my FDIC insurance?
A. The FDIC provides a six-month grace period, which begins on January 1, 2022 and ends on July 1, 2022. During this time, your accounts will be insured separately, and we will contact you to review options to maximize your coverage going forward.
Q. How did you determine which WSFS account my account would be transferred to?
A. We selected the WSFS account closest to your BMT account and that information was included in your Welcome Guide which was sent in mid-February. Our Associates are ready to work with you to make any account adjustments to suit your preferences. We are waiving the minimum balance requirements through September 30, 2022 to give you plenty of time to make sure you are in the right accounts for you.
Q. Will I be able to keep my current account numbers?
A. In most cases, your checking, savings, money market, and CD account numbers have remained the same, and you can continue to use your existing BMT checks. If an account number needs to change, you were notified directly.
Q. Are my existing direct deposit(s), automatic payments or withdrawals be impacted?
A. In most cases, no. Direct deposits, automatic payments or withdrawals will continue as established at BMT without interruption as long as your account number remained the same. In the rare case that your account number changed, you will need to make sure the originators have your new account and routing numbers for their records.
Q. Can I continue to use my BMT checks?
A. If your account number remained the same, you can continue to use your current supply of checks and do not need to order new ones. If your account number changed you received an initial supply of WSFS checks prior to conversion.
Q. How do I access WSFS Online Banking?
A. You can access WSFS Online Banking by visiting wsfsbank.com/login.
Unless notified otherwise, you will use the same username as your BMT Online Banking, typed in all lowercase. Your temporary password is “wsfs” and the last four digits of your social security number. Example: wsfs0000.
Q. Will I have to re-establish my bill payees?
A. No. The payees were converted over for you.
Q. Did the timing of online bill payment change from BMT's bill pay service?
A. The timing of when the funds will be taken out of your account to cover bill payments did change. The funds to cover bills paid via check is taken out five business days before payment is due. The funds to cover bills paid via ACH is taken out three business days before the payment is due.
Q. Where can I download the WSFS Mobile Banking App?
Q. How do I access WSFS Telephone Banking?
A. For Telephone Banking call 1.888.WSFSBANK. You will need your account number or debit card number. Your PIN will be set up to be the last four digits of your Social Security number.
WSFS does not charge for mobile banking, but data usage and message fees from your wireless carrier may apply.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
*U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes. Zelle® should only be used for sending money to friends, family, or others you know and trust. Sending money through Zelle® is similar to making a payment in cash. Mobile carrier fees may apply.