Frequently Asked Questions
Q. What is WSFS Mobile Banking? How do I enroll?
A. WSFS Mobile Banking allows you to access your account information, find branches and ATMs, deposit checks, send money to friends and family, transfer funds and pay bills with your mobile device. If you currently use WSFS Online Banking, you can enroll by going to your mobile device’s app store and downloading the WSFS Bank app. You can also access your device’s app store from wsfsbank.com. You will use the same user ID and password for WSFS Mobile Banking as you do for WSFS Online Banking.
Q. What happens if I lose my mobile device?
A. Account data and login credentials are not stored automatically on your mobile device. Therefore, someone cannot log in to your accounts just because they have access to your phone. Do not add your login credentials to the memo pad or voice record them on your mobile device as this information could then be obtained by others. Password protect your mobile device if possible. If your mobile device is lost or stolen, log in to online banking and deactivate your device. If you lose your phone, call your mobile provider to cancel service to the device.
Q. What do I need to do if I get a new phone?
A. If you are using the same phone number and provider, no changes are needed. If you switch providers and/or phone numbers, login to your WSFS Online Banking account on your computer and update your information by selecting “Manage Mobile Banking Settings.”
Q. What if I no longer want to be a mobile user?
A. Login to Online Banking and select Manage Mobile Banking Settings, then select Disable Device.
Q. Will the WSFS Mobile App work with my phone?
A. The WSFS Mobile App is compatible with the following devices: iPhone® and iPod touch® devices with iOS 7.1 and above, Android™ devices with Android™ with OS 4.0 and above and iPad® 3 and above with iOS 4.1 and above.
Q. What is WSFS Snapshot Deposit and how does it work?
A. Please visit our Personal Mobile Banking page for information on WSFS Snapshot Deposit.
Q. What functions can I perform from my mobile device?
A. You can locate ATMs and branch offices, view transaction history, view account balances, transfer funds between your WSFS Bank accounts, pay bills and send money to your friends and family and make mobile deposits using WSFS Snapshot Deposit (for consumers).
Q. What if I forget my password and/or user ID?
A. Please call 1.888.WSFSBANK to reset your password and/or user ID.
Q. Can I use any mobile device to access my accounts?
A. Yes. You can use any mobile device that is web-enabled and allows secure SSL traffic.
Q. Do I use the same user ID and password as online banking?
A. Yes, use the same user ID and password as you do for WSFS Online Banking.
Q. Can I schedule recurring transfers and bill payments using WSFS Mobile Banking?
A. At this time only one-time transfers and pre-established bill payments may be entered via mobile banking.
Q. How do I know if my transaction was successful?
A. A confirmation message will be sent to your mobile device. If you do not receive a confirmation message, double check to make sure the transaction went through and resubmit any transactions that did not process. Please call 1.888.WSFSBANK if you are still unsure if the transaction was successful.
Q. How do I add a new bill payment payee?
A. Payees can only be added or deleted through online banking. Mobile functionality is limited to sending payments to already established payees and deleting scheduled payments. To delete a payment, log in to WSFS Online Banking, select Bill Payment and delete the payment from your Pending Payments list.
Q. What if I can’t get my mobile device to work with online banking?
A. Verify the following: 1) Your mobile device must be web enabled. (Contact your mobile provider for more information.) 2) Your mobile network allows secure SSL traffic. (Contact your mobile provider for more information.) 3) You must have valid WSFS Online Banking credentials.
Q. What is WSFS Online Banking?
A. WSFS Online Banking is a service that allows you to access your account information, transfer funds, pay bills and more from your computer.
Q. How do I set up alerts for my account?
A. Account, security, debit card and bill pay alerts can be set up by clicking Manage Alerts under the Customer Service tab.
Q. Can I schedule recurring transfers and bill payments using WSFS Online Banking?
A. Yes. When you initiate a transfer, you can select the frequency from the drop down menu. Bills can be set up to be paid on a regular basis by clicking on the bill payee, then clicking Pay Bill Automatically.
Q. How do I delete a bill payment that I set up through my mobile device?
A. Login to WSFS Online Banking, select Bill Payment and delete the payment from your Pending Payments list.
Q. How do I enroll in online banking?
A. Please visit our Personal Online Banking page to sign up.
Q. What functions can I perform with WSFS Online Banking?
A. You can view transaction history, view account balances, transfer funds between your WSFS Bank accounts, pay bills and send money to your friends and family, manage your money using account, security, debit card and bill pay alerts and receive, view and store your online statements.
Q. What if I forgot my password or user ID?
A. Please call 1.888.WSFSBANK to reset your password and/or user ID.
Q. What should I do if I feel my Online Banking information is compromised or if I notice any unauthorized activity on my account?
A. Please call 1.888.WSFSBANK to report any suspicious activity on your accounts.
Q. How do I transfer funds?
A. Select the Transfer Funds tab, then use the dropdown box to choose the accounts to which you want to transfer funds.
Q. How do I know if my transaction was successful?
A. A confirmation message will be appear in online banking. If you do not receive a confirmation message, double check to make sure the transaction went through and resubmit any transactions that did not process. Please call 1.888.WSFSBANK if you are still unsure if the transaction was successful.
Q. How do I add or delete a bill payment payee?
A. Select the Make Payments tab, then type in a new payee in the Pay Someone New field. Delete a payee by clicking on the payee, then clicking View/Change payee details.
Q. How do I get a copy of a check or my monthly statement online?
A. Select the Accounts tab, then click Statements to view your online statements. Check images can be viewed by clicking Account Activity.
Q. How do I update my contact information in your system?
A. You can update your contact information by using the links under the Customer Service tab in Online Banking, by calling 1.888.WSFSBANK or by visiting a banking office.
Q. I see a transaction on my account that I don’t recognize. How can I dispute it or get more information?
A. Please call us at 1.888.WSFSBANK for more information.
Q. How do I renew a CD?
A. Your CD will renew automatically with the same length of maturity. You will receive a letter a few weeks before your CD is up for renewal so you can review the rates and terms to make the best choice for you.
Q. How do I close my account?
A. Please stop by any of our banking office or call us at 1.888.WSFSBANK.
Q. Where can I view my complete routing and account number?
A. WSFS Bank’s routing number is 031100102. You can view your complete account number on your statement.
Q. How do I order checks?
A. You can order checks by visiting this website or by calling 1.877.838.5287.
Q. How can I get a copy of a check or my monthly statement?
A. Monthly statements and checks are available under the Accounts tab in WSFS Online Banking. You may also request them by calling 1.888.WSFSBANK.
Q. Where can I get a Direct Deposit or other form?
A. You can get Direct Deposit form here: Direct Deposit Form. Deposit slips, W-9 forms, overdraft protection applications and other forms are available by visiting a banking office or by calling 1.888.WSFSBANK.
Q. How does WSFS Bank handle overdrafts?
A. An overdraft occurs when you do not have enough money in your account to cover a transaction, but we pay it anyway. We can cover your overdrafts in two different ways: 1) We have standard overdraft practices that come with your account. 2) We also offer overdraft protection plans, such as a link to a savings account or line of credit, which may be less expensive than our standard overdraft practices. To learn more, please visit one of our banking office or call us at 1.888.WSFSBANK. Please visit this page to learn about our standard overdraft practices.
Q. How do I add overdraft protection to my account?
A. WSFS offers overdraft protection plans, such as a link to a savings account or line of credit, which may be less expensive than our standard overdraft practices. To add overdraft protection to your account, please visit one of our banking office or call us at 1.888.WSFSBANK.
Q. How do I place a stop payment on a check or pre-authorized payment?
A. Call us at 1.888.WSFSBANK to place a stop payment. Stop payments on checks can be placed in Online Banking under the Customer Service tab.
Q. I have made an ATM or mobile deposit. When will it be available?
A. ATM deposits and check deposits made at a WSFS office before 3 p.m. are available the next business day. Mobile check deposits made before 7 p.m. are available the next business day. In some cases, we may delay the availability of your deposit. We will notify you if we delay your deposit.
Q. Where do I process a property damage insurance claims?
A. We understand that this may be a difficult time and we'd like to assist you through the process as quickly as possible. Please visit our Property Damage Claims page for more information.
Q. How do I activate my debit card?
A. You can activate your debit card by using your Personal Identification Number (PIN) at any ATM or by calling 1.877.260.2527.
Q. My card was lost or stolen. How can I get a new one?
A. Please call us at 1.888.WSFSBANK and select option #1 then option #4.
Q. What should I do if I forget my PIN (Personal Identification Number)?
A. Visit us at any banking office location or call 1.888.WSFSBANK.
Q. I see a transaction on my account that I don’t recognize. How can I dispute it or get more information?
A. Please call us at 1.888.WSFSBANK or visit us at any banking office location.
Q. What is WSFS’s fraud liability policy?
A. Please notify us immediately of any suspicious transactions. The WSFS Visa® Debit Card comes with a zero liability policy, which protects cardholders from responsibility for any unauthorized or fraudulent charges. The Visa® Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa®, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. It also excludes a transaction made by a person authorized to transact business on the account and/or a transaction made by a cardholder that exceeds the authority given by the account owner.
Q. How should I notify WSFS that I will be traveling and/or using my card internationally?
A. Please call us at 1.888.WSFSBANK or visit us at any banking office location.
Q. I have a scheduled automatic payment coming up, but I will not have the money in my account to cover it. Is there any way to stop the payment?
A. You will need to contact the organization to stop any automatic payments.
Q. I have made an ATM or mobile deposit. When will it be available?
A. ATM deposits and check deposits made at a WSFS office before 3 p.m. are available the next business day. Mobile check deposits made before 7 p.m. are available the next business day. In some cases, we may delay the availability of your deposit. We will notify you if we delay your deposit.
Q. What business online banking services does WSFS offer?
A. WSFS offers Small Business Premier Online Banking and Business Online Banking. These services are designed to meet the needs of businesses of all sizes. They allow you to access your account information, transfer funds, pay bills and use Cash Management tools right from your computer.
Q. What is WSFS Business Mobile Banking?
A. WSFS Business Mobile Banking is a service designed for businesses of all sizes that allows you to access your account information, transfer funds, pay bills, deposit checks and approve wires and ACH payments with your mobile device. If you are currently using WSFS Small Business Premier Online Banking or WSFS Business Online Banking, you can enroll in WSFS Business Mobile Banking by going to your mobile device’s app store and downloading the WSFS Bank app. You will use the same Company ID, User ID and password for WSFS Business Mobile Banking as you do for WSFS Small Business Premier or WSFS Business Online Banking. Before logging into WSFS Mobile Banking, please add your mobile phone number to your online banking profile.
Q. How do I add my mobile phone number in WSFS Small Business Premier and Business Online Banking?
A. Click the Administration tab from the home screen, then click on Manage Contact Preferences to add or change a mobile phone number.
Q. What functions can I perform from my mobile device?
A. You can locate ATMs and branch offices, view transaction history, view account balances, transfer funds between your WSFS Bank business accounts, pay bills to pre-established payees, approve ACH or wire transfers and make mobile deposits using WSFS Business Mobile Deposit.
Q. What if I forget my password and/or user ID?
A. Please call 1.302.792.6044 to reset your password and/or User ID.
Q. Do I use the same Company ID, User ID and password as online banking?
A. Yes, use the same Company ID, User ID and password as you do for online banking.
Q. What is WSFS Business Mobile Deposit and how does it work?
A. WSFS Business Mobile Deposit allows you to make deposits by taking a picture of your check right from your smartphone. You can deposit up to $25,000 per day or up to $50,000 during 20 business days. To enroll, please visit a WSFS banking office or call 1.302.792.6044.
Q. How do I enroll for these services?
A. Please stop by any of our banking offices to enroll.
Q. What functions can I perform with WSFS Small Business Premier and Business Online Banking?
A. You can view transaction history, view account balances, transfer funds between your WSFS Business accounts, download to QuickBooks®, manage your money using account, security, and transfer and bill pay alerts, receive, view and store your online statements and originate wires, ACH and Federal tax payments using the online Cash Management tools.
Q. What if I forgot my password or user ID?
A. Please call 1.302.792.6044.
Q. What should I do if I think my online banking information is compromised or if I notice any suspicious activity on my account?
A. Please call 1.302.792.6044 to report any suspicious activity on your accounts.
Q. How do I transfer funds?
A. Select the Transfers and Payments tab, then select Express Transfer Request and use the dropdown box to choose the accounts to which you want to transfer funds.
Q. Can I schedule recurring transfers?
A. When scheduling the Express Transfer Request, use the dropdown box to choose the frequency of the transfer. You can select from weekly, every other week, twice a month, once a month, every three months, every six months or once a year.
Q. How do I get my monthly statement online?
A. Select Statements and Documents under the Reports tab to view your online statements.
Q. How do I set up alerts for my accounts?
A. Balance, activity, transfer and payment alerts can be set up by clicking Manage Alerts under the Administration tab.
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